IS Service Update

Report any IT Problems to:

During working hours

 
• 0141 548 4000 or email  helpdesk@strath.ac.uk 

Please note that during the Summer Vacation Period the helpdesk working hours are 09:00 to 17:00 on weekdays and 09:00 to 12:00 on Saturdays.

Out of hours

 • Out of hours service 0844 463 2574 or email OOH-Support@capita.co.uk

Current Issues

There is an intermittent fault with the Voice over IP Phones in the James Weir Building.  Configuration changes have been made and investigations are ongoing. 

Planned maintenance

The University is installing new shared and personal storage space and the migration onto that storage has commenced.  This will mean that there will be outages occuring to various part of the i: drive (shared storage) and to individuals personal H: drives.  We hope you will be patient during this migration.  It will allow the University to offer large increases in storage for staff and students. 

• Wednesday 30th of July i:SBS-Fac will be unavailable from 9pm (completed successfully)
• Friday 1st of August i:admin will be unavailable from 6pm
• Monday 11th of August H drives for DS users whose logins end with 0 unavailable from 6pm. 

In all cases the i: drive or h:drive will be back for users the next morning. 

 In general, scheduled maintenance is routinely carried out between 7am and 9am on Tuesday mornings; this period should be regarded as "at risk" time. Any maintenance scheduled for these periods will be advertised here.. 

Important Notice regarding WiFi

If you have any difficulties with WiFi access in the residences and public areas of campus please contact the IT Helpdesk on helpdesk@strath.ac.uk or tel: 0141 548 4000 (option 1) or in person at the helpdesk in the Library.